Hotel Guest Experience


Before, during and after the stay

The Largest Guest Experience Software for Hotels in Latin America

Measure guest satisfaction, automate internal processes and boost your hotel’s sales.

Optimize your hotel management with our services!



Web Check-In and add-ons to your hotel's guests before arrival.

Guest Satisfaction Surveys

Measurement of the experience during and after the stay (NPS), semantic analysis and automation of survey delivery.

+ AI/Chat GPT


Online Reputation

Management of reviews and automation of responses in the different OTAs, comparison with the competition and monitoring of indicators (IRO).
+ AI/Chat GPT


Case Management

Internal communication channel and real time monitoring of your guests' problems.

Web Check-In and upsell

Personalise the guest experience before arrival

Accelerate the check-in process, improve the guest experience and increase your property’s revenue.

Guest Satisfacction Surveys for Hotels

Measure the level of satisfaction of your guests during and after their stay.

Monitor the quality of your service, detect dissatisfied guests and get your hotel’s Net Promoter Score (NPS). 

Online reputation for hotels

Collect all your guests' feedback in one place

Monitor your hotel’s reviews on major travel sites such as, Tripadvisor and Google. Also, get a comparison of your online reputation with your competitors.

Auto case management

Manage your teams' tasks and guests' requests in real time.

Create a case, assign a manager and follow up on your guests’ issues in a simple and easy way.

In constant innovation for you!

All our clients have the possibility to receive push notifications through our mobile application, activate their surveys via QR, and make use of our Intelligent Response (AI) functionality to optimize your OTA coverage and answer surveys in just a few seconds.


myHotel App

A mobile channel where you can see all the alerts of your modules, allowing you to manage your hotel from the palm of your hand without having to rely on a desktop/computer.


QR Surveys

Measure your guests’ experience quickly and easily in the different areas of your hotel, from the reception, bedroom, spa, and more.


Artificial Intelligence (AI)

Answer surveys and reviews in just a few seconds!

• Answer to your guests in less time: from 10 min to 3 sec (aprox).
• Respond in your guest’s native language.
• Increase interaction.
• Improve your reputation with OTAs.

freemium products

We like to deliver value before we promise it

Try our “Free” version and start enjoying the benefits of myHotel.

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