Online Reputation
Manage your hotel’s reviews and compare your property’s reputation with that of your competitors on major online travel agencies (OTAs).
Reviews of your guests
Save time by automating the process of responding to reviews with AI/Chat GPT
Answer your guests’ reviews on the main travel sites: Booking, TripAdvisor and Google with the help of Artificial Intelligence, increase your online reviews and improve the positioning of your hotel.
IRO (ONLINE REPUTATION INDEX)
Monitor your hotel's IRO and plan strategies according to the indicators
This score evaluates the reputation of each hotel, allows comparisons with the competition and analyzes the management of the online guest experience in the Latin American hotel industry focusing on its three dimensions: Rating, Coverage and Reviews.
online reputation
Compare your hotel's online reputation with your competitors
Monitor your property’s positioning in the OTAs and get information on the performance and prices of your competitive set.
- Collect your reviews in one place
- Post your review responses directly on Google
- Monitor the total coverage of your promoters, passives and detractors.
- Ranking by OTAs
- Benchmark with your competitors
- Rating, Number of reviews and cumulative for the year
- Coverage
- General Qualification
- Reviews and more
- Sentiment analysis of reviews
- Positive and negative mentions of your hotel
- Quickly identify and drive improvements
- Overall score of OTAs against your competitors
- Comparative price table
- Distribution of reviews of your competitors
- Receive an alert every time a guest shares a review of your hotel.
- Respond quickly to negative feedback
- Boost your property’s online reputation
- Download an overview of your performance
- Get information from your competitors
- Generate reports for your team meetings
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