Concierge: The AI virtual assistant for hotels that responds to guests for you via WhatsApp
Concierge acts as an AI-powered virtual assistant that communicates with your in-house guests via WhatsApp and helps streamline communication between your hotel and your guests.
Real Problems an AI Virtual Assistant Solves for Hotels
Your team no longer has to answer the same questions all day. Wi-Fi, schedules, check-out... over and over again.
Eliminates guest complaints caused by lack of 24/7 service.
Your front desk staff can’t keep up.
What can Concierge do for your hotel?
Attends to your guests 24/7 on WhatsApp using natural language—no menus, no friction.
Understands text, audio, images, and videos within a single conversation.
Responds using your hotel’s specific information and resources.
Detects unanswered questions and alerts your team so you can keep updating your knowledge base.
Sends proactive messages and automated upselling.
Includes 500 outbound messages for pre-stay and welcome notifications.
Connects to your PMS and recognizes the guest to provide personalized responses.
Tracks active surveys or cases to respond with real-time context.
More than 2,000 hotel chains already trust us.
How does it work?
Your guests connect with Concierge through WhatsApp:
- The guest receives an automatic message via email and WhatsApp when confirming their reservation or at check-in.
- Concierge identifies the guest, checks the PMS, and resolves requests without human intervention.
- Guests can also access it by scanning QR codes in their room, lobby, or any contact point.
How does our AI virtual assistant for hotels work?
Concierge automates and streamlines communication between your hotel and your guests.
Responds to messages via text or audio.
Your guests receive instant responses to their questions via text and audio, with accurate answers in their own language.
Improves the guest experience and increases on-site revenue
Concierge naturally offers spa services, restaurant reservations, and upgrades within the conversation. No pressure, no missed opportunities.
Provides 24/7 service without hiring more staff
No night shifts or additional personnel. Your guests get responses at any time. Concierge automates repetitive inquiries without increasing payroll.
Reduces your team’s operational workload
Lighten your team’s operational burden. Concierge answers the same questions all day long. WiFi, schedules, check-out… again and again.
Integrated with your PMS, designed to improve communication with your guests.
Concierge recognizes the guest and accompanies them throughout their entire stay.
The AI virtual assistant that adapts to your hotel Meta-verified—allowing you to:
Customize your assistant to match your style
Define whether it communicates in a friendly or more formal tone. Choose its name, role, and profile picture. Respond in each guest’s language.
Gain control and visibility
It detects conversations requiring human intervention and allows you to take over the chat.
Frequently asked questions about our AI Virtual Assistant for Hotels
More than just a virtual assistant, you get a conversational AI. Discover how Concierge enables you to automate guest communication 24/7 via WhatsApp, integrating with your PMS to reduce operational workload and maximize your internal sales without additional staff.
Most chatbots are rigid and rely on predefined responses.
This is very different from our AI virtual assistant, which acts as a conversational assistant powered by AI for hotels, using natural language processing to understand and respond to more complex guest inquiries in real-life contexts.
Concierge allows you to automate guest communication via WhatsApp in a seamless way, recognizing who is writing and resolving complex inquiries without human intervention.
Absolutely. The biggest advantage of our virtual assistant lies in its PMS integration. Once synchronized, the system recognizes the room number and guest history, ensuring personalized, efficient communication available in any language throughout the entire guest journey.
It reduces staffing costs and eliminates long front desk queues.
Ready to improve communication between your hotel and your guests?
Forget about chatbots and predefined responses. Improve guest communication using an AI-powered virtual assistant.
