Concierge: An AI Virtual Assistant for Hotels
Concierge acts as an AI-powered virtual assistant that communicates with your in-house guests via WhatsApp and helps streamline communication between your hotel and your guests.
Why do hotels choose an AI virtual assistant?
They want better communication with their guests
To provide 24/7 customer service without hiring more staff
They want to save time and reduce the operational workload on their team
What can Concierge do for your hotel?
Answer frequently asked questions using your hotel's information and resources
Automatically assist guests 24/7 through WhatsApp
Respond in the guest's language and understand text, voice messages, images, and videos
Identify each guest's status in real time through your PMS
Accessible to your customer service team at all times
Create your own virtual assistant with conversational AI
Personalize your assistant to match your hotel's style and tone
Choose whether it communicates in a friendly or more formal tone, and select its name, role, and profile picture.
Identify which stage of the guest journey each customer is in.
Access each conversation along with key guest information (name, room number, reservation ID, and stay stage).
Identify patterns in repeat comments or questions
Identify the topics your guests ask about most and discover opportunities for improvement.
Automate your customer service without losing control with Concierge AI
Your team maintains full control and access to chat history
Detects which items need to be escalated to your customer service team
Automatically turns guest requests into tasks
Concierge automatically detects guest requests via WhatsApp, creates tasks, and notifies the hotel
Your guests connect with Concierge through WhatsApp
- Guests receive an email and WhatsApp message when they confirm their reservation or complete check-in
- Concierge identifies the guest, consults your PMS, and resolves inquiries without human intervention.
- Guests can connect to Concierge by scanning QR codes posted throughout the property.
Respond Faster. Automate Responses with AI.
Centralize communication through WhatsApp and automate for the most common guest inquiries with AI trained specifically for hotels.
100 +
Hours saved every month on repetitive tasks
80%
of guest requests are resolved with automation, without escalating to human intervention
7 out of 10
guest inquiries are resolved in seconds, not minutes
More than 2,000 hotels already trust us
Ready to improve communication between your hotel and your guests?
Frequently Asked Questions about our AI Virtual Assistant for Hotels
Discover how Concierge automates 24/7 guest communication through WhatsApp to reduce your team’s operational workload and maximize upselling opportunities without additional staff.
What is the difference between a chatbot and our AI virtual assistant?
Most chatbots are rigid and rely on predefined responses.
Concierge is built on conversational AI for hotels, using natural language processing to understand and respond to more complex guest inquiries in real-life contexts.
What can Concierge do for my hotel?
Concierge seamlessly automates guest communication via WhatsApp, recognizing who is writing and resolving complex inquiries without human intervention.
Does this AI virtual assistant integrate with my PMS?
Our AI virtual assistant, Concierge, integrates seamlessly with the PMS. Because it is synchronized, the system knows the room number and guest history, ensuring personalized, efficient guest communication that is available in any language throughout their entire stay.
What happens if a guest wants to speak with a human?
Concierge detects when human assistance is needed and automatically alerts the team. Your staff can view requests on a dashboard, take over the WhatsApp chat, and—once finished—reactivate the AI to resume handling interactions independently.