Auto Case Management for Hotels
Our Auto Case Management solution allows you to centralize incidents, create cases automatically, assign team members, and follow up on guest issues in an efficient and streamlined way — all from one platform.
Save time and reduce costs with automated case tracking
Manage guest incidents in one place
Centralize all incidents in one place without leaving the platform and improve operational efficiency.
Automate incident detection with AI
We create cases from guest surveys or negative reviews through intelligent AI analysis.
Assign responsible team members and gain traceability
Each case is assigned to a team member, the involved area is identified, and we follow up until it’s resolved.
Manage your guest requests instantly
Optimize your hotel operations and ensure your staff is aware of what’s happening every day in your properties.
Boost your hotel’s internal communication and follow up on detected cases
Each case is automatically assigned to a responsible team member and their corresponding department, maintaining a full history and enabling complete follow-up until resolution.
Boost your hotel’s internal communication and follow up on detected cases
Each case is automatically assigned to a responsible team member and their corresponding department, maintaining a full history and enabling complete follow-up until resolution.
Automatically detect issues from surveys and reviews using Artificial Intelligence
Our AI analyzes every guest response or comment and creates a case when an issue is detected. This way, you can act before it escalates and protect your online reputation.
Manage your guest requests instantly
Optimize your hotel operations and ensure your staff is aware of what’s happening every day in your properties.
Automatically detect issues from surveys and reviews using Artificial Intelligence
Our AI analyzes every guest response or comment and creates a case when an issue is detected. This way, you can act before it escalates and protect your online reputation.
Choose how much you want to automate incident management
Automatic Cases
Artificial Intelligence detects the incident, automatically creates a case, and assigns it to the appropriate team member.
Assisted Cases
AI analyzes the guest comment and suggests creating a case. Your team decides whether to create it or not.
Manual Cases
The entire analysis and case creation process remains under the control of your team.
Manage your hotel from anywhere with the myHotel App
Create and follow up on tasks, assign priorities, and stay in control right from your phone.
Hotel management software connected to the entire guest journey
More than 2,000 hotels are already using myHotel’s Auto Case Management system to optimize guest satisfaction and operational efficiency
