Concierge
The best AI-powered virtual assistant for hotels
Concierge handles your in-house guests via WhatsApp to facilitate communication between your hotel and your guests.
What hotels are struggling with today
Your team answers the same questions all day long. WiFi, schedules, check-out… over and over again.
No 24/7 service and guests complain.
Your front desk staff can’t keep up.
What Concierge does for you
Concierge automates and streamlines communication between your hotel and your guests.
Responds for you in real time
Your guests receive instant responses to their questions via text and audio, with accurate answers in their own language.
Provides 24/7 service without hiring more staff
No night shifts or additional personnel. Your guests get responses at any time. Concierge automates repetitive inquiries without increasing payroll.
Improves the guest experience and increases on-site revenue
Concierge naturally offers spa services, restaurant reservations, and upgrades within the conversation. No pressure, no missed opportunities.
Reduces your team’s operational workload
Lighten your team’s operational burden. Concierge answers the same questions all day long. WiFi, schedules, check-out… again and again.
How does it work?
Your guests connect with Concierge through WhatsApp:
- The guest receives an automatic message via email and WhatsApp when confirming their reservation or at check-in.
- Concierge identifies the guest, checks the PMS, and resolves requests without human intervention.
- Guests can also access it by scanning QR codes in their room, lobby, or any contact point.
Integrated with your PMS, designed to improve communication with your guests.
Concierge recognizes the guest and accompanies them throughout their entire stay.
An AI virtual assistant that adapts to your hotel
Customize your assistant to match your style
Define whether it communicates in a friendly or more formal tone. Choose its name, role, and profile picture. Respond in each guest’s language.
Gain control and visibility
Automatically identify the guest’s status. Access conversation history in real time.
Ready to improve communication between your hotel and your guests?
Forget about chatbots and predefined responses. Improve guest communication using an AI-powered virtual assistant.
Join more than 2,000 hotels already using our AI-powered Hotel Guest Experience platform.
