Who are we?

We are the #1 Hotel Guest Experience SaaS Platform in Latin America, helping you save time, optimize resources, and improve the guest experience through artificial intelligence.

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Founded in 2014
Years in the market
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Client hotels
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How was myHotel born?

myHotel was created as a solution to improve the guest experience and help hotels evolve, leaving behind slow and inefficient processes that some still use, such as:

  • Manual, paper-and-pencil processes.

  • Use of basic tools like Google Forms, Excel, or in-house systems.

  • Online reputation management across multiple OTAs.

To avoid this, we created a Guest Experience platform that puts the guest at the center.

What do we do for you?

We make your work easier with AI

By managing reviews and analyzing your competitors for better decision-making.

We help you reduce costs

By optimizing your team’s daily tasks with automated processes.

We save you time

By eliminating manual processes in satisfaction survey management.

We help you grow your revenue

By improving your online reputation and increasing direct bookings.

We are leaders in the Latin American hotel industry

24 countries

+2,000 hotels

Integrated with +50 PMS

1 out of every 4 hotel chains in LATAM uses myHotel

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We are leaders in the Latin American hotel industry

24 countries

+2,000 hotels

Integrated with +50 PMS

1 out of every 4 hotel chains in LATAM uses myHotel

mapa MYHOTE3L 13 2 scaled

Hotel chains that trust us

Our story, told by others

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From being on the brink of bankruptcy to having presence in 24 countries: the rebirth of myHotel

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myHotel: The startup that collects guest feedback

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“We are a feedback tool to also improve our service”; get to know myHotel